It appears, via a report from 9to5Google, that the company is dropping the ability to contact experts at Google 24/7 for support as a perk for subscribing to Google One. The ‘Support’ tab has been removed from the Android app entirely.
This news comes after Google announced they’d be killing off the Google One VPN (but keeping it around for Pixel 7 and later users, but not Pixel 6 for some reason…) It feels wrong to do this to their paying customers, but unfortunately, it is all too normal for Google.
Google needs to understand that Google One needs perks to be successful. I’m saying this as a Google One subscriber. My family pays a pretty penny for increased storage and benefits because we’re Google users. We use Pixels, Google TV, Nest Minis, etc. and we’re very deep in the Google ecosystem. And we have been for years.
Personally, I believe Google “One” should include the best of Google services in one package, similar to Apple One. Google needs to increase One’s worth, in both senses of the term! That’s my take.